dcorie

At Dcorie, we are committed to providing a secure and convenient payment experience. This Payment Policy outlines the payment methods we accept and how transactions are securely handled on our website. By placing an order, you agree to these terms.

1. Accepted Payment Methods

We accept the following secure payment options at checkout:

• Shop Pay, PayPal, and Google Pay

• Major Credit and Debit Cards (Visa, Mastercard, American Express, Discover) processed through Shopify Payments. All payments are processed through trusted, PCI-DSS compliant third-party providers.

2. Payment Processing

Payment is required at the time of checkout. Orders are only processed after payment has been successfully authorized and confirmed. If a payment is not authorized, the order will not be completed.

3. Payment Security

We take your security seriously. Our website uses SSL encryption to protect your personal and payment information. Dcorie does not store or have access to your full credit or debit card details; all transactions are securely handled by our payment processors.

4. Currency and Taxes

• Currency: All prices are listed and charged in U.S. Dollars (USD).

• Taxes: Applicable sales taxes are calculated and displayed during checkout based on your shipping address and local regulations.

5. Order Cancellations

Orders may be canceled within 12 hours of placement. After this period, or once an order has been processed or shipped, cancellation may no longer be possible.

6. Refunds

Refunds are issued in accordance with our Return & Refund Policy. Approved refunds will be returned to the original payment method used at checkout. Please allow up to 10 business days for the refund to appear.

7. Fraud Prevention & Disputes

We reserve the right to review or cancel orders that appear suspicious or unauthorized. If you experience any billing issues, please contact our support team before initiating a chargeback so we can resolve the issue promptly.

8. Contact Information

If you have any questions regarding payments or billing, please contact us:

Store: Dcorie

Email: support@dcorie.com

Live chat: website available

Phone: +1914-455-1758

Address: 1159 Yonkers Ave APT 6K, Yonkers, New York 10704, United States.

Business Hours: Monday – Friday | 09:00 AM – 05:00 PM (EST)

Welcome to the Dcorie FAQ page. Here you’ll find answers to our most common questions regarding orders, shipping, and returns.

General Information

What is Dcorie? Dcorie is your trusted online destination for home décor, DIY craft kits, cross-stitch collections, and creative lifestyle products. We focus on quality, creativity, and affordability to help you transform your living space.

How can I contact customer support?

 You can reach us via:

Store: Dcorie

Email: support@dcorie.com

Live chat: website available

Phone: +1914-455-1758

Address: 1159 Yonkers Ave APT 6K, Yonkers, New York 10704, United States.

Business Hours: Monday – Friday | 09:00 AM – 05:00 PM (EST)

Shipping & Delivery

Do you offer free shipping? Yes! We offer Free Standard Shipping on all orders within the United States.

Where do you ship? Currently, we only ship to addresses within the United States. We do not offer international shipping at this time.

How long will it take to receive my order?

• Processing Time: 1–2 business days.

• Transit Time: 2–5 business days.

• Total Delivery Time: Estimated 3–7 business days.

How can I track my order? Once your order is shipped, we will send you a confirmation email with a tracking number. Please allow 24 hours for the tracking information to update.

Orders & Payments

What payment methods do you accept? We accept all major credit/debit cards (Visa, Mastercard, American Express, Discover) via Shopify Payments, as well as Shop Pay, PayPal, and Google Pay.

Can I cancel or change my order? Orders can be canceled or modified within 12 hours of placement. After this window, the order may have already been processed or shipped.

Is my payment information secure? Yes. Our website uses SSL encryption to protect your data. We do not store your full card details; all transactions are handled by PCI-DSS compliant providers.

Returns & Refunds

What is your return policy? We offer a 30-day return policy. Items must be unused, unworn, and in their original packaging.

How do I start a return? Email us at support@dcorie.com with your order number and reason for return. Please do not send items back without prior authorization.

Are there any return shipping fees? No. For approved returns, Dcorie provides a prepaid return label, and we do not charge any restocking fees.

What if my item arrives damaged? If your order is damaged or defective, please contact us within 48 hours of delivery with photos of the issue. We will provide a replacement or a full refund at no extra cost.

When will I receive my refund? Once we receive and inspect your return, refunds are typically processed within 10 business days to your original payment method.

At Dcorie, we aim to provide a reliable, transparent, and efficient shipping experience for our creative community. This policy outlines our shipping procedures to ensure you receive your DIY embroidery kits and craft materials promptly and safely.

1. Shipping Destinations

Currently, Dcorie ships exclusively within the United States. We do not offer international shipping at this time.

2. Order Processing & Cut-off Time

• Order Cut-off Time: 5:00 PM (GMT-05:00) Eastern Standard Time (Monday – Friday).

• Handling Time: 1–2 Business Days (Monday – Friday).

  • Orders placed after the cut-off time or during weekends/public holidays will be processed the following business day.

3. Shipping Rates & Transit Times

We are pleased to offer Free Standard Shipping on all orders across the United States. There are no hidden fees; the price you see is the price you pay.

Total Estimated Delivery Time: 3–7 Business Days (Handling + Transit Time).

4. Shipping Carriers

We partner with major, reliable carriers to ensure your package arrives in perfect condition, including USPS, UPS, and FedEx. The carrier is automatically selected based on the delivery destination and the size of your order.

5. Order Tracking

Once your order has been handed over to the carrier, you will receive an email confirmation containing a tracking number. You can track your package directly on the carrier’s website or by visiting our [Order Tracking Page]. Please allow up to 24 hours for the tracking information to update.

6. Taxes & Currency

• Currency: All prices on our website are listed and processed in United States Dollars (USD).

• Taxes: Applicable sales tax will be calculated and displayed clearly at checkout based on your delivery address.

7. Address Accuracy

Please verify that your shipping address is complete and correct before finalizing your purchase. Dcorie is not responsible for shipments delivered to incorrect addresses provided by the customer. 

8. Order Changes & Cancellations

We process orders quickly to ensure fast delivery. If you need to change or cancel your order, please contact us within 12 hours of placement. Once an order has entered the shipping phase or has been handed to the carrier, we are unable to make modifications.

9. Damaged or Lost Shipments

If your package arrives damaged or is lost in transit, please contact us within 48 hours of the scheduled delivery date. Please include your order number and photos of any damage for our records.

10. Contact Dcorie

Store: Dcorie

Email: support@dcorie.com

Live chat: website available

Phone: +1914-455-1758

Address: 1159 Yonkers Ave APT 6K, Yonkers, New York 10704, United States.

Business Hours: Monday – Friday | 09:00 AM – 05:00 PM (EST)